Where can I see the amount of stock an item has?
You can see whether an item is in stock on the Product Detail page. If we no longer have the item in stock, you will be shown when the item is expected to be available again. This can be seen above the quantity field, provided there is a confirmed delivery date. You cannot see the precise amount that’s in stock.
Can you offer OEM service ?
Yes. We have been in this industry for nearly 20 years, have good communition with manufacturers, we know the process, know how to control the quality. We can negotiate with manufacturers to offer the small MOQ for OEM order.
My goods have been damaged/are faulty – what should I do?
Please contact your contact person from the . We will then credit the damaged item or send a replacement. In the event of a complaint, please state your customer number, the item number, the quantity and the reason for the complaint. Please note that we have selected goods collected at home and abroad.
Where are my goods?
You can find the shipment tracking for your package. DHL will send you the shipment number, provided that you have activated your account there. Please contact your contact person from the order fulfillment about orders that are being shipped on a pallet.
Where can I change my billing and delivery address?
You can change your delivery address very easily in your customer account. Please write to us here if you want to change your billing address. Please take into account that you should inform us about permanent changes before you place your order.
How much are the delivery costs?
You can find an overview of the delivery costs.
Does Siwolun Wholesale offer an express delivery service?
Yes, Siwolun Wholesale offers an express delivery service. Please contact your contact person from the order fulfillment before you place an order. The cost for the express delivery will be paid for by the customer. The actual costs can only be determined once your order has been put together.
How can I request an item as a sample?
If you would like to request an item as a sample, please contact us from order processing. We will process your request as soon as possible.